Delete Policy

1. Purpose:

The purpose of this Delete Policy is to outline the procedures and considerations for deleting a user account from the application while retaining the user's information in the database.

2. Scope:

This policy applies to all user accounts managed by MobilityOne within the Waddani Members app platform.

3. Request for Account Deletion:

Users can request the deletion of their account by submitting a formal request through the application's designated channels, such as a support email address or a built-in account management interface.

4. Verification of Identity:

To ensure security and prevent unauthorized deletion requests, users must verify their identity before their account deletion request is processed. This may involve providing specific account information, such as account credentials or answering security questions.

5. Retention of User Information:

Upon receiving a request for account deletion, the user's account will be deactivated, rendering it inaccessible for further use. However, all associated user data, including personal information and account-related data stored in the database, will be retained.

6. Data Removal Process:

While the account remains deactivated, the following steps will be taken to ensure the user's data is no longer accessible through the application:

Access to the user's account and associated data will be restricted from the application's interface. User data will be anonymized or pseudonymized to remove personally identifiable information (PII) where possible, while preserving the integrity of statistical or analytical data. User-specific identifiers, such as usernames or email addresses, may be replaced with generic identifiers or hashed values to maintain data relationships within the database.

7. Opt-Out Options:

Users may have the option to opt out of certain data processing activities, such as marketing communications or data analytics, even after their account has been deactivated. Instructions for opting out of these activities will be provided upon request.

8. Billing and Subscription Cancellation:

If applicable, billing for subscription-based services associated with the user's account will be ceased upon completion of the deactivation process. Any active subscriptions or billing agreements will be canceled, and no further charges will be incurred.

9. Confirmation of Deactivation:

Once the deactivation process is completed, the user will receive confirmation via email or through their preferred communication channel. This confirmation will include details of the deactivation and any relevant information regarding data retention periods.

10. Account Reactivation:

In some cases, users may request to reactivate their deactivated account within a certain timeframe. Procedures for account reactivation, if available, will be outlined separately in our Reactivation Policy.

11. Compliance with Regulations:

We will comply with all applicable laws and regulations regarding data protection and privacy when processing account deactivation requests. This includes adherence to data protection laws such as GDPR (General Data Protection Regulation) and other relevant privacy regulations.

12. Policy Review:

This Delete Policy will be reviewed periodically to ensure its effectiveness and compliance with evolving regulations and industry best practices. Any updates or revisions to the policy will be communicated to users through our website or other appropriate channels.

13. Contact Information:

For any inquiries or assistance regarding account deactivation requests, users can contact our customer support team at waddani@seccurio.com.

This Delete Policy aims to provide clarity and transparency to users regarding the process of deactivating their account within the application while retaining their information in the database. It serves as a guideline for the company's procedures and responsibilities when handling account deactivation requests while adhering to privacy regulations and best practices.